Frequently asked questions

Choose a specialist through the patient portal, select an available service and time, and complete payment. You can also contact ASV Clinic if you are unsure which specialist to choose.

Yes. You can view available specialists and choose the doctor and appointment time that suit you.

Availability varies by specialist. The patient portal shows current appointment times, while secure text consultations receive a response within 48 hours.

Yes. A primary account holder can create and manage a separate dependant profile for a child or family member.

Use a phone, tablet or computer with a camera, microphone and reliable internet. Join from a quiet, private place and have your medicines and relevant results nearby.

Secure text consultation is suitable for non-urgent questions, selected follow-ups, medication clarification and sharing photos or results. It is not an emergency service.

Yes. When an examination, procedure or facility-based test is needed, the care team can help coordinate an appropriate in-person appointment.

Yes. Upload the reports, scans or results available to you and book the relevant specialist. The doctor will explain their assessment and any recommended next steps.

Current pay-as-you-go prices are shown on the Pricing page. Text consultations start at GHS 100, with scheduled video options available.

ASV Clinic accepts card payments and Mobile Money from Ghanaian networks through the patient platform.

Coverage depends on your insurer, employer or programme. Contact ASV Clinic before booking so the team can confirm whether your arrangement is supported.

Payments made through the patient platform are recorded in your account with an itemised transaction history.

A specialist may issue an electronic prescription when it is clinically appropriate. Some medicines or circumstances may require an in-person assessment.

Yes. The specialist can provide an electronic laboratory request when tests are needed and review the results at follow-up.

Book a follow-up or suitable text consultation and provide your current prescription and relevant monitoring results. A refill is issued only after the clinician confirms it is safe and appropriate.

Active members can request an electronic medical report. The current fee and service details are listed on the Pricing page.

ASV Clinic uses a secure patient platform and limits record access to authorised care-team members. Do not send confidential medical information through public social-media messages.

Video consultations are not to be recorded by patients. Review the Terms and Privacy Policy for the rules governing sessions and health records.

Do not wait for an online appointment. Go to the nearest emergency department or contact local emergency services for severe chest pain, severe breathing difficulty, heavy bleeding, a seizure, loss of consciousness or signs of stroke.

Check your data connection, camera and microphone before the appointment. If the session cannot continue, contact ASV Clinic promptly for help with the next step.